Refund policy

Last Updated: October 22, 2026

At LaplandSanta, we want you to shop with confidence and enjoy every moment of your Christmas celebrations.

We offer a 30-day return policy, allowing you to request a return within 30 days of receiving your order.

1. Eligibility for Returns

To qualify for a return, your item must be:

  • Unused, undamaged, and in its original condition.

  • Returned in its original packaging.

  • Accompanied by proof of purchase or an order confirmation.

2. How to Request a Return

To request a return, contact us at contact@laplandsanta.shop with your order number and reason for returning the item.

Our support team will provide return instructions and, where applicable, a return shipping label.

Please note: Returns sent without prior authorization may not be accepted.

3. Return Shipping Costs

For returns due to a change of mind, return shipping costs are the customer's responsibility and may be deducted from the refund.

Any applicable deduction will be communicated before the return is processed.

4. Damaged or Incorrect Items

If your Twerking Santa arrives damaged, defective, or incorrect, please contact us as soon as possible at contact@laplandsanta.shop.

Include your order number and photos of the issue. We'll help arrange a replacement or refund at no additional cost.

5. Non-Returnable Items

Used, damaged, or altered items may not be eligible for return, except where required by applicable consumer protection laws.

6. Exchanges

We currently do not offer direct exchanges.

If you would like a different item, please request a return and place a new order.

7. Refunds

Once we receive and inspect your return:

  • We'll notify you whether your refund has been approved.

  • Approved refunds will be issued to your original payment method within 10 business days.

  • Your bank or payment provider may require additional processing time.

If more than 15 business days have passed since your refund was approved, please contact us.

Nothing in this policy limits your statutory consumer rights.

8. Contact Us

For questions about returns, refunds, or your order, please contact:

Store: LaplandSanta

Website: https://laplandsanta.shop

Email: contact@laplandsanta.shop

Support Hours: Monday – Friday, 9:00 AM – 6:00 PM

Thank you for choosing LaplandSanta! 🎄